FREQUENTLY ASKED QUESTIONS:

 

Are there any delivery fees, bottle deposit fees, or contracts?

We do not charge delivery fees, bottle deposit fees, and we do not require contracts. There are no fees at all unless one of our bottles is not returned or is returned damaged.

 

When will my order arrive?

Most deliveries arrive within 2-3 business days but it all depends on what part of town you live in. After placing an online order an email from our customer service team will inform you of your exact delivery date. We do not deliver on weekends. 

Automated texts will be sent to the phone number entered during checkout when the driver is on his way and once the delivery is made. (Note: We do not receive text replies to the automated driver arrival status texts)

 

Do I need to be home for the delivery?

You do not need to be home for the delivery. Bottles will be placed in the spot of your choosing during checkout. If there are any special notes, gate codes, or instructions our drivers need to know to properly deliver your water they must to be left in the delivery notes or emailed to orders@drinkconscious.com the day before the delivery. Without special instructions left at the time of checkout, bottles will be placed at the front door of the address entered. 

 

How long can I borrow your bottles for?

30-45 days maximum. All bottles are the property of Conscious Water Company and must be returned to avoid unreturned bottle fees. We do not charge deposit fees up front to make things easy for you but all bottles borrowed must be returned in the same condition it was received to avoid incurring fees later. Customers are liable for a $25 per bottle fee for bottles returned damaged or not returned within 30 days. Contact orders@drinkconscious.com if there are any circumstances that may prevent you from returning our bottles within 30 days and exceptions may be granted on a case-by-case basis. 

 

Do you sell water dispensers?

Yes! You can buy water dispensers when placing your first order or anytime after.  We do not service dispensers but the ones we sell are backed by a 2 year manufacturer warranty. See our dispenser selection in the store here. 

 

How do I order?

New customers can setup service by ordering online here or by calling 855-237-8928 between 9AM and 5PM Monday – Friday. 
Existing customers can order by checking out here or by emailing orders@drinkconscious.com or calling (858) 345-9903

 

How do I pay?

All major credit cards are accepted and payments are made online or over the phone prior to water being delivered. Customers can pay per delivery if on a pay-as-you-go plan, or per scheduled delivery automatically once recurring exchanges have been purchased or requested. 
Recurring billing and deliveries can be setup at anytime on the website or by calling or emailing us directly. Modifications to the quantity or frequency of recurring orders can be made at anytime and billing will be prorated accordingly. We do not accept checks.

 

Do you deliver to my area?

We offer free delivery in San Diego anywhere South of Poinsettia Lane in Carlsbad, North of Orange ave in Chula Vista, and West of the 67 or 125 freeway in El Cajon.

Exceptions outside of the territory detailed above are granted often but on a case by case basis depending on the location and delivery amount. If you aren’t sure if you are in our free delivery range, email your delivery address to orders@drinkconscious.com for an immediate response.

 

 

Other Questions?

Call or email our customer service team at 858-345-9903 or orders@drinkconscious.com
VISIT THE STORE

  • Love this refreshing water and the best customer service ever!!! You can’t beat it ♥️

    Hollie S.
    Refreshed x 2
  • I love the delivery process with Conscious Water Company! It’s so easy to order via text and the quick delivery turnaround is great!!! Thank you!
    Pilar D.
    Orders by texting

  • Exactly what I needed and wanted! Conscious Water provides the best water with excellent delivery service.

    Carolyn T.
    new to San Diego
  • Great taste, good price, excellent service. Need I say more?
    James C.
    happy customer
  • My body, skin, and energy levels have all improved! Added bonus, the team is wonderfully professional and friendly people to deal with.
    Melissa B.
    loyal customer
  • The MineralPlus is delicious and the Conscious Water team is amazing, upbeat, and always super helpful. I couldn’t be happier with the taste and service!
    Frieda M.
    happy customer

  • I love the convenience of this service!! You aren’t required to rent their coolers or stay on a schedule of deliveries. The pricing is awesome, and it’s an easy text or email when you need fresh bottles. I also love that they are a local company and very customer service focused!!

    Kasey L.
    grateful customer
  • This water is life for us! Especially me, the MineralPlus has made a WORLD of difference in my joint pain and inflammation. Not to mention, the customer service is outstanding. They make sure their clients feel valued and seen.
    Salina R.
    seen, heard, and happy
  • My friend suggested I try this “new water company” as it was making a difference in her life. That seemed far fetched but my family and I gave it a try and we all agree, more energy, smooth tasting, and most of all I liken it to an IV, very very hydrating!
    Michelle B.
    happy family member

  • I’ve been using this service for a few months and totally love it. Every interaction I’ve had with this company has been positive, convenient, and friendly. They are prompt with delivery and fair with pricing. It almost seems silly to review a company on “water” but when you don’t have it, or you have poor quality, you notice!

    Vanessa G.
    water reviewer

Have a question before you order?

Call us at 858-345-9903 or message us below for an immediate response!